Zendesk + Kraftful Integrations
Put Zendesk + Kraftful to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Zendesk and Kraftful
See the kind of workflows teams build with Zendesk and Kraftful below — describe the exact one you want above and the Agent builds it on demand.
Zendesk + Kraftful
When a new ticket is submitted in Zendesk, extract and send the ticket feedback to Kraftful.
Classify incoming support tickets automatically with AI
When a new ticket is created in Zendesk, automatically analyze its text and extract key metadata using Kraftful to streamline triage.
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Create engineering tickets when AI model runs fail
If an AI model run fails in Kraftful, automatically create an engineering ticket in Zendesk containing the failure diagnostics.
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Add AI resolution summaries to ticket notes
When a completion is generated in Kraftful, append the AI-crafted resolution summary as an internal comment on the target ticket in Zendesk.
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Browse the full workflow library →
Looking to achieve something else with Zendesk and Kraftful?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Zendesk and Kraftful
Everything Zendesk and Kraftful can do inside a workflow — the triggers that start one and the actions that run when it fires.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Triggers when a new organization is created.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Kraftful Explore Kraftful →
Kraftful is an AI-powered analytics tool that summarizes user feedback and reviews to inform product design and decision-making.
ActionsAdds a call transcript and starts analysis.
Adds feedback in Kraftful
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
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ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other AI Models apps on Knit
Explore more AI Models integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AKOOL Open
AKOOL is a generative artificial intelligence platform providing tools for face swapping, avatar generation, and visual media creation.
API Labz
API Labz is a cloud platform offering artificial intelligence APIs and automated backend tools for software application development.
AssemblyAI
AssemblyAI is an artificial intelligence speech recognition platform offering transcription, audio intelligence, and speech-to-text API models.
Azure OpenAI
A cloud service providing enterprise access to OpenAI's advanced language models with built-in security and compliance controls.
Chat Data
Chat Data is an AI chatbot builder that allows users to create custom conversational agents trained on their own data.
Claude
Anthropic Claude is an artificial intelligence language model designed to perform conversational reasoning, text generation, and complex data analysis tasks.
Clerk
Clerk is an AI safety platform that detects, monitors, and moderates content to ensure compliance in artificial intelligence workflows.
CueGrowth
CueGrowth is an artificial intelligence sales platform that generates personalized outreach messages to convert prospective buyers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Zendesk + Kraftful
Is there a pre-built Zendesk + Kraftful automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zendesk and Kraftful's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Zendesk or Kraftful connector?
No. The Agent works whether or not Zendesk or Kraftful already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common AI Models + Ticketing automation?
Having Kraftful draft a suggested reply or summary for a new ticket in Zendesk, or auto-suggest a priority and category based on the ticket's content.
Does a human still review the AI's suggestion before it's sent?
That's up to how you configure it — the Agent can draft a reply for a human to approve, or, for lower-stakes categorization, act directly on Zendesk.