Zendesk + Microsoft Excel Integrations
Put Zendesk + Microsoft Excel to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Zendesk and Microsoft Excel
See the kind of workflows teams build with Zendesk and Microsoft Excel below — describe the exact one you want above and the Agent builds it on demand.
Zendesk + Microsoft Excel
When a new group is added in Zendesk, log the group details into a row in Microsoft Excel.
Log ticket SLA breaches into incident docs
When an SLA is breached in Zendesk, automatically append the breach details to your incident log page in Microsoft Excel for team post-mortems.
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Create support tickets from published documentation
When a new page is created in Microsoft Excel, automatically create a tracking ticket in Zendesk so team members can review and approve it.
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Update ticket status when documentation status changes
When a document's status changes in Microsoft Excel, automatically update the corresponding ticket status in Zendesk to reflect progress.
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Browse the full workflow library →
Looking to achieve something else with Zendesk and Microsoft Excel?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Zendesk and Microsoft Excel
Everything Zendesk and Microsoft Excel can do inside a workflow — the triggers that start one and the actions that run when it fires.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Triggers when a new organization is created.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Microsoft Excel Explore Microsoft Excel →
Microsoft Excel is a spreadsheet application used for organizing, analyzing, and visualizing data in tabular form.
Knit's Integrations Agent builds Microsoft Excel's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Microsoft Excel's API.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Productivity & Docs apps on Knit
Explore more Productivity & Docs integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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6clicks
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7Shifts
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Accelo
Accelo is a cloud service operations platform designed to automate client work, retainers, and business management workflows.
Airtable
Airtable is a low-code platform that combines spreadsheet features with relational database capabilities for managing structured data.
Akiflow
Akiflow is a time-blocking productivity app that consolidates tasks and calendar events into a single central schedule interface.
ApproveThis
An approval workflow automation tool that enables teams to review, request, and track approvals for business processes.
Aryeo
Aryeo is a content delivery and order management platform built specifically for real estate photographers and media companies.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Zendesk + Microsoft Excel
Is there a pre-built Zendesk + Microsoft Excel automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zendesk and Microsoft Excel's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Zendesk or Microsoft Excel connector?
No. The Agent works whether or not Zendesk or Microsoft Excel already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why pair Microsoft Excel and Zendesk?
Connecting these apps bridges support operations and knowledge management, allowing support tickets and team documentation to stay synchronized effortlessly.
Can SLA warnings in Zendesk alert our team inside Microsoft Excel?
When an SLA is breached in Zendesk, you can automatically append warning details or update project records in Microsoft Excel to escalate the issue.