Zendesk + Pipedrive Integrations
Put Zendesk + Pipedrive to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Zendesk and Pipedrive
See the kind of workflows teams build with Zendesk and Pipedrive below — describe the exact one you want above and the Agent builds it on demand.
Zendesk + Pipedrive
When a ticket appears in a specific Zendesk view, sync customer notes and support activity to Pipedrive.
Open onboarding support tickets for newly closed deals
When a deal is won in Pipedrive, automatically create a ticket in Zendesk so support engineers can initiate customer onboarding.
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Log activity in CRM when customer tickets are created
When a new ticket is created in Zendesk, automatically log activity in Pipedrive so account managers stay informed of open customer issues.
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Update deal stages when critical support SLAs are breached
If an SLA is breached in Zendesk, automatically update the deal stage in Pipedrive to alert sales leaders of potential account risks.
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Browse the full workflow library →
Looking to achieve something else with Zendesk and Pipedrive?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Zendesk and Pipedrive
Everything Zendesk and Pipedrive can do inside a workflow — the triggers that start one and the actions that run when it fires.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Triggers when a new organization is created.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Pipedrive Explore Pipedrive →
Pipedrive is a web-based sales pipeline and CRM tool designed to help sales teams manage leads and deal flows.
TriggersTriggers when an activity newly matches a Pipedrive filter for the first time.
Triggers when a new activity is created.
Triggers when a deal newly matches a Pipedrive filter for the first time.
Triggers when a new deal is created.
Triggers when a lead is created.
Triggers when a new comment is added to a note.
Adds a discount to an existing deal.
Adds an existing label to an existing person.
Adds one or more products to a deal. You can add a single product or multiple products at once. (with line item support)
Add product variation to a product.
Creates a new activity in Pipedrive with comprehensive options for scheduling, participants, and associations.
Creates a new deal.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other CRM apps on Knit
Explore more CRM integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
10xCRM
10xCRM is a customer relationship management solution that helps sales teams organize contacts, track pipelines, and automate communications.
17hats
17hats is a business management and CRM software designed for solo entrepreneurs and small businesses to handle client workflows and invoicing.
1CRM
1CRM is an all-in-one customer relationship management solution for small and medium businesses to manage leads, orders, and service requests.
AccuLynx
AccuLynx is a dedicated roofing business management software designed to streamline contracting estimates, field management, lead tracking, and client communications.
Act!
Act! is a customer relationship management and marketing automation solution designed to manage sales pipelines, customer records, and communication histories.
Actionstep
Actionstep is a cloud-based law practice management platform that includes legal CRM, matter management, and billing tools.
Advyzon
Advyzon is an all-in-one financial advisor management platform combining client reporting, billing, document management, and CRM features.
AEvent
AEvent is webinar marketing and CRM software that automates event registration, attendee communications, and follow-ups.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Zendesk + Pipedrive
Is there a pre-built Zendesk + Pipedrive automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zendesk and Pipedrive's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Zendesk or Pipedrive connector?
No. The Agent works whether or not Zendesk or Pipedrive already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Pipedrive and Zendesk?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Pipedrive can automatically generate a ticket in Zendesk for implementation support.