Log activity in CRM when customer tickets are created
When a new ticket is created in Zendesk, automatically log activity in Prospect so account managers stay informed of open customer issues.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket or chat conversation starts in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts a reply or internal note on a ticket or conversation in Zendesk.
Prospect Explore Prospect →
TriggersFires when a new contact or lead is added to Prospect.
Fires when a field on a contact changes in Prospect.
Fires when a deal, case or record moves to a new stage in Prospect.
Fires when a deal is marked won in Prospect.
Creates or updates a contact in Prospect.
Creates a new deal in Prospect.
Moves a deal or record to a new stage in Prospect.
Logs a call, email, or note against a record in Prospect.
More Zendesk + Prospect workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Prospect, automatically create a ticket in Zendesk so support engineers can initiate customer onboarding.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in Zendesk, automatically update the deal stage in Prospect to alert sales leaders of potential account risks.
See details
See all Zendesk + Prospect integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log activity in CRM when customer tickets are created” between Zendesk and Prospect?
Yes — describe it in the box above and Knit's Integrations Agent researches Zendesk and Prospect's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Prospect and Zendesk?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Prospect can automatically generate a ticket in Zendesk for implementation support.