Zendesk + Swag Pro Integrations, Built by an AI Agent
Put Zendesk + Swag Pro to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Zendesk and Swag Pro
See the kind of workflows teams build with Zendesk and Swag Pro below — describe the exact one you want above and the Agent builds it on demand.
Pause marketing messages when critical support tickets open
When a new support ticket is created in Zendesk, automatically apply a temporary hold tag to the contact in Swag Pro.
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Create support tickets for unengaged or unsubscribed leads
When a lead unsubscribes in Swag Pro, automatically create a ticket in Zendesk for an account manager to investigate potential churn.
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Send follow-up communications upon ticket resolution
When a support ticket status changes to solved in Zendesk, update the contact profile in Swag Pro and add them to a customer satisfaction sequence.
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Browse the full workflow library →
Looking to achieve something else with Zendesk and Swag Pro?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Zendesk and Swag Pro
Everything Zendesk and Swag Pro can do inside a workflow — the triggers that start one and the actions that run when it fires.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a comment is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Swag Pro Explore Swag Pro →
Swag Pro is a corporate gifting platform that enables companies to automate the sourcing, storage, and distribution of branded promotional merchandise.
ActionsCreates a gift URL that can be sent to a recipient so that they can redeem their swag gift.
Create orders for a Collection campaign. These orders will need to be reviewed and confirmed in your Collection campaign.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Other Gifting & Rewards apps on Knit
Explore more Gifting & Rewards integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
&Open Gifts
&Open Gifts is a corporate gifting platform that enables businesses to send physical and digital gifts to clients and employees.
B1G1
B1G1 is a business giving platform that enables organizations to integrate social giving into their daily transactions.
BHN Rewards
BHN Rewards is a digital rewards management platform that automates the delivery of e-gift cards for marketing and survey incentives.
Bonusly
An employee recognition and rewards platform that enables peers to celebrate achievements and exchange praise.
Corporategift
Corporategift is an e-commerce platform designed for managing, personalizing, and sending corporate gifts and branded merchandise.
eGifter Rewards
eGifter Rewards is digital rewards software designed to manage corporate incentives, gift card distributions, and employee recognition programs.
Eva Gifting Assistant (EvaBot)
Eva Gifting Assistant is an automated corporate gifting platform that uses interactive chat to select and send personalized gifts to clients.
FynCom
FynCom is marketing software.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Zendesk + Swag Pro
Is there a pre-built Zendesk + Swag Pro automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zendesk and Swag Pro's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Zendesk or Swag Pro connector?
No. The Agent works whether or not Zendesk or Swag Pro already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support team members manage marketing messaging when an SLA is breached?
Yes, when an SLA breach occurs in Zendesk, a tag can be applied in Swag Pro to pause marketing emails until the issue is resolved.
Can customer marketing unsubscribes update open support tickets?
Yes, when a contact unsubscribes in Swag Pro, a comment can be automatically added to open tickets in Zendesk to keep support agents informed.