When whatsapp message received in Zenvia, sync it to ChatGPT (OpenAI).

When a WhatsApp message is received in Zenvia, pass the message text to ChatGPT (OpenAI) to draft an automated response.

Try:

See all Zenvia + ChatGPT integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Zenvia Explore Zenvia →

Triggers

New inbound SMS

Fires when a new text message is received in Zenvia.

New call

Fires when a new call comes in or out through Zenvia.

Missed call

Fires when a call is missed in Zenvia.

Call recording ready

Fires when a call recording finishes processing in Zenvia.

Actions

Send an SMS or MMS

Sends a text message through Zenvia.

Place an outbound call

Starts an outbound call via Zenvia.

Create or update a contact

Creates or updates a contact in Zenvia.

Send a voice message

Sends a recorded voice message via Zenvia.

ChatGPT Explore ChatGPT →

Triggers

New conversation started

Fires when a new chat or conversation begins in ChatGPT.

Lead captured in chat

Fires when ChatGPT captures a lead during a conversation.

Conversation handed off

Fires when ChatGPT escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through ChatGPT.

Generate an answer

Asks ChatGPT a question against its knowledge base and returns the answer.

Summarize a conversation

Uses ChatGPT to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an ChatGPT conversation.

Send SMS text confirmation when a lead is captured in chat When a high-intent lead is captured in ChatGPT, automatically send a follow-up text message via Zenvia to confirm contact details. See details

Initiate AI chat support after a missed customer call When a phone call goes unanswered in Zenvia, automatically send a message link via ChatGPT to help the caller over automated chat. See details

Update phone contacts from website chat interactions When a new conversation starts in ChatGPT, automatically update the customer record in Zenvia with updated channel preferences. See details

See all Zenvia + ChatGPT integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “When whatsapp message received in Zenvia, sync it to ChatGPT (OpenAI).” between Zenvia and ChatGPT?

Yes — describe it in the box above and Knit's Integrations Agent researches Zenvia and ChatGPT's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect an AI chatbot with a phone and SMS platform?

Linking ChatGPT and Zenvia creates a multi-channel support experience, seamlessly transitioning conversations from web chat to mobile SMS.

What happens when a website visitor requests a call through chat?

When a conversation handoff or lead capture occurs in ChatGPT, Zenvia can automatically send a confirmation text message or place a call.