Zenvia + Help Scout Integrations, Built by an AI Agent
Put Zenvia + Help Scout to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Zenvia and Help Scout
See the kind of workflows teams build with Zenvia and Help Scout below — describe the exact one you want above and the Agent builds it on demand.
Zenvia + Help Scout
When a Facebook message is received in Zenvia, create or update a support conversation in Help Scout.
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Create support tickets from missed calls
When a call is missed in Zenvia, automatically create a new support ticket in Help Scout with caller information so an agent can respond.
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Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Help Scout, send an automated SMS update to the customer via Zenvia confirming resolution.
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Browse the full workflow library →
Looking to achieve something else with Zenvia and Help Scout?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Zenvia and Help Scout
Everything Zenvia and Help Scout can do inside a workflow — the triggers that start one and the actions that run when it fires.
Zenvia Explore Zenvia →
A multi-channel customer communication platform that enables businesses to send SMS, WhatsApp messages, and automated notification alerts.
TriggersTriggers when a new message has been sent to your connected page.
Triggers when a new SMS message has been received.
Triggers when a new WhatsApp message has been received.
Sends a new SMS.
Sends a WhatsApp message.
Help Scout Explore Help Scout →
Help Scout is a customer service platform that offers shared inboxes, knowledge bases, and customer support ticketing tools.
TriggersTriggers when a conversation is assigned to an agent.
Triggers when a new conversation is created.
Triggers when a new customer is added.
Triggers when conversation tags are updated.
Adds a note to existing conversation.
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.
Updates a customer's properties.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Zenvia + Help Scout
Is there a pre-built Zenvia + Help Scout automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zenvia and Help Scout's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Zenvia or Help Scout connector?
No. The Agent works whether or not Zenvia or Help Scout already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Zenvia integration handle missed customer calls in Help Scout?
Whenever a customer call goes unanswered in Zenvia, a high-priority ticket is automatically generated in Help Scout with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Help Scout, an automated text notification can be dispatched to the customer via Zenvia.