Log customer text inquiries into store records
When a buyer sends a message in Wati, execute a custom API request in Zid to store their inquiry history on their customer file.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Zid Explore Zid →
TriggersFires when a customer places a new order in Zid.
Fires when an order in Zid is paid, fulfilled, refunded or disputed.
Fires when a new customer account is created in Zid.
Fires when a customer abandons their cart before completing checkout in Zid.
Creates or updates a product or listing in Zid.
Updates an order's status or fulfillment details in Zid.
Sends a custom API request to Zid for actions not covered by a dedicated action.
Wati Explore Wati →
TriggersFires when a new text message is received in Wati.
Fires when a new call comes in or out through Wati.
Fires when a call is missed in Wati.
Fires when a call recording finishes processing in Wati.
Sends a text message through Wati.
Starts an outbound call via Wati.
Creates or updates a contact in Wati.
Sends a recorded voice message via Wati.
More Zid + Wati workflows
Recover abandoned shopping carts with SMS
When a customer leaves items behind in Zid, automatically send a text discount through Wati to encourage them to complete checkout.
See details
Welcome new store affiliates via text message
Send an automated text greeting through Wati whenever a new promotional partner is approved in Zid.
See details
See all Zid + Wati integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log customer text inquiries into store records” between Zid and Wati?
Yes — describe it in the box above and Knit's Integrations Agent researches Zid and Wati's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can integrating Zid with Wati help recover lost store sales?
By automatically sending personalized text messages through Wati when shoppers leave items behind in Zid, you can remind buyers about their cart and offer timely checkout incentives.
Can inbound text responses in Wati update customer records in Zid?
Yes, when buyers send text messages or call through Wati, you can send custom requests to log those inquiries directly against their store account in Zid.