Notify assigned agents on direct messages when tickets update
When a ticket status changes in Intercom, send a direct message in Zoho Connect to notify the assigned team member without cluttering email inboxes.
See all Zoho Connect + Intercom integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Zoho Connect Explore Zoho Connect →
TriggersFires when a new message is posted to a channel in Zoho Connect.
Fires when your team or a keyword is mentioned in Zoho Connect.
Fires when a new channel is created in Zoho Connect.
Fires when a new file is shared in Zoho Connect.
Posts a message to a channel in Zoho Connect.
Sends a direct message to a person in Zoho Connect.
Creates a new channel in Zoho Connect.
Adds a user to a channel in Zoho Connect.
Intercom Explore Intercom →
TriggersFires when a new support ticket is created in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts an internal or public comment on a ticket in Intercom.
More Zoho Connect + Intercom workflows
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in Intercom, automatically post an urgent notification in Zoho Connect so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Zoho Connect, create a detailed support ticket in Intercom to keep accountability clear.
See details
See all Zoho Connect + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify assigned agents on direct messages when tickets update” between Zoho Connect and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches Zoho Connect and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Zoho Connect can automatically create a ticket in Intercom to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in Intercom, an urgent message is posted into a channel in Zoho Connect to alert engineers or managers immediately.