Zoom Team Chat WhatsApp Business

Zoom Team Chat + WhatsApp Business Integrations

Put Zoom Team Chat + WhatsApp Business to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Zoom Team Chat and WhatsApp Business below — describe the exact one you want above and the Agent builds it on demand.

Zoom Team Chat + WhatsApp Business When you are mentioned in Zoom Team Chat, forward a notification message to WhatsApp Business.
Notify team channels about missed phone calls When a call goes unanswered in WhatsApp Business, automatically post an alert message in a Zoom Team Chat channel so a representative can follow up. See details
Share incoming text messages with support teams When a customer sends a new inbound SMS to WhatsApp Business, post the text content to a shared channel in Zoom Team Chat for real-time visibility. See details
Send outbound SMS updates from chat mentions When a team member is mentioned in a dedicated Zoom Team Chat channel, automatically send a follow-up text message to the customer via WhatsApp Business. See details

Browse the full workflow library →

Looking to achieve something else with Zoom Team Chat and WhatsApp Business?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Zoom Team Chat and WhatsApp Business

Everything Zoom Team Chat and WhatsApp Business can do inside a workflow — the triggers that start one and the actions that run when it fires.

Zoom Team Chat Explore Zoom Team Chat →

A real-time business chat application integrated into Zoom that supports channel messaging, file sharing, and team collaboration.

Triggers
New Channel

Triggers when a new channel is created.

New Message Bookmarked

Triggers when a message is bookmarked.

New Message Posted to Channel

Triggers when a new message is posted to a specific channel.

New Custom Emoji

Triggers when a new custom emoji is added.

New File

Triggers when a new file is uploaded to a specific channel.

New Mention

Triggers when a mention is created in a specific channel.

Actions
Create Channel

Create a new public or private channel.

Delete Message

This action deletes an existing message in a specific channel or direct message.

Invite User to Channel

Invite a user to an existing channel. You must be a member of the channel to invite someone to it.

Send Channel Message

Post a new message to a specific channel. Also, allows for scheduling a message for later.

Send Direct Message

Send a direct message. Also, allows for scheduling a message for later.

Set Your Zoom Presence Status

Set your Zoom presence status.

WhatsApp Business Explore WhatsApp Business →

A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.

Triggers
Message Status Updated

Triggers when a message you sent changes status (sent, delivered, read, or failed).

New Message Received

Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.

Actions
Send Freeform Message

Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Media Message

Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Template Message

Sends a template message to a WhatsApp user.

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Customer Stories

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A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Product Lead, RazorpayXPayroll
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GM, Payoneer Workforce Management

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4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about Zoom Team Chat + WhatsApp Business

Is there a pre-built Zoom Team Chat + WhatsApp Business automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zoom Team Chat and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Zoom Team Chat or WhatsApp Business connector?

No. The Agent works whether or not Zoom Team Chat or WhatsApp Business already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why integrate WhatsApp Business with Zoom Team Chat?

It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.

Can team members initiate customer communications from Zoom Team Chat?

Yes, posting specific messages or mentions in Zoom Team Chat can initiate text messages or voice broadcasts sent via WhatsApp Business.

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