Attach call recordings to project tasks
Once a call recording becomes available in 8x8, post a comment with the audio details to the corresponding task in Acute.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
8x8 Explore 8x8 →
TriggersFires when a new text message is received in 8x8.
Fires when a new call comes in or out through 8x8.
Fires when a call is missed in 8x8.
Fires when a call recording finishes processing in 8x8.
Sends a text message through 8x8.
Starts an outbound call via 8x8.
Creates or updates a contact in 8x8.
Sends a recorded voice message via 8x8.
Acute Explore Acute →
TriggersFires when a new task or card is created in Acute.
Fires when a task in Acute is marked complete.
Fires when a task's due date in Acute is coming up.
Fires when a comment is added to a task in Acute.
Creates a new task in Acute.
Updates a task's status or assignee in Acute.
Posts a comment on a task in Acute.
Moves a task in Acute to a different board or list.
More 8x8 + Acute workflows
Log missed calls as follow-up tasks
When a customer call goes unanswered in 8x8, automatically create a follow-up task in Acute so team members can return the call.
See details
Send SMS notifications when tasks are completed
When a project task is marked complete in Acute, automatically send a confirmation text message to the client through 8x8.
See details
See all 8x8 + Acute integrations → · Browse the full workflow library →
Common questions
Can Knit build “Attach call recordings to project tasks” between 8x8 and Acute?
Yes — describe it in the box above and Knit's Integrations Agent researches 8x8 and Acute's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can connecting 8x8 with Acute help manage missed customer calls?
You can set up an integration so every missed call in 8x8 creates a task in Acute, ensuring your team follows up promptly.
Can project updates in Acute send notifications to clients?
Yes, completing a task or reaching a due date in Acute can prompt 8x8 to send a text message directly to the customer.