Send SMS notifications when tasks are completed

When a project task is marked complete in Smartsheet, automatically send a confirmation text message to the client through 8x8.

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See all 8x8 + Smartsheet integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

8x8 Explore 8x8 →

Triggers

New inbound SMS

Fires when a new text message is received in 8x8.

New call

Fires when a new call comes in or out through 8x8.

Missed call

Fires when a call is missed in 8x8.

Call recording ready

Fires when a call recording finishes processing in 8x8.

Actions

Send an SMS or MMS

Sends a text message through 8x8.

Place an outbound call

Starts an outbound call via 8x8.

Create or update a contact

Creates or updates a contact in 8x8.

Send a voice message

Sends a recorded voice message via 8x8.

Smartsheet Explore Smartsheet →

Triggers

New task created

Fires when a new task, job or item is created in Smartsheet.

Task completed

Fires when a task in Smartsheet is marked complete.

Due date approaching

Fires when a task's due date in Smartsheet is coming up.

Status changed

Fires when a task, job or project changes status in Smartsheet.

Actions

Create task

Creates a new task, job or item in Smartsheet.

Update task

Updates a task's status or assignee in Smartsheet.

Add comment

Posts a comment on a task in Smartsheet.

Assign task

Assigns a task in Smartsheet to a team member.

Log missed calls as follow-up tasks When a customer call goes unanswered in 8x8, automatically create a follow-up task in Smartsheet so team members can return the call. See details

Attach call recordings to project tasks Once a call recording becomes available in 8x8, post a comment with the audio details to the corresponding task in Smartsheet. See details

See all 8x8 + Smartsheet integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send SMS notifications when tasks are completed” between 8x8 and Smartsheet?

Yes — describe it in the box above and Knit's Integrations Agent researches 8x8 and Smartsheet's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can connecting 8x8 with Smartsheet help manage missed customer calls?

You can set up an integration so every missed call in 8x8 creates a task in Smartsheet, ensuring your team follows up promptly.

Can project updates in Smartsheet send notifications to clients?

Yes, completing a task or reaching a due date in Smartsheet can prompt 8x8 to send a text message directly to the customer.