Add ticket comments when new time entries are logged
Whenever a new time entry is logged in actiTIME, automatically post a detailed ticket comment in Jira Service Management summarizing work completed.
See all actiTIME + Jira Service Management integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
actiTIME Explore actiTIME →
TriggersFires when a new client is added in actiTIME.
Fires when a new project is created in actiTIME.
Fires when a new time entry is logged in actiTIME.
Fires when a timer is started in actiTIME.
Creates a new client in actiTIME.
Creates a new project in actiTIME.
Logs a new time entry in actiTIME.
Starts a timer in actiTIME.
Jira Service Management Explore Jira Service Management →
TriggersFires when a new support ticket or chat conversation starts in Jira Service Management.
Fires when a ticket's status changes in Jira Service Management.
Fires when a ticket in Jira Service Management is assigned to an agent.
Fires when a ticket in Jira Service Management breaches its response SLA.
Creates a new ticket in Jira Service Management.
Updates a ticket's status in Jira Service Management.
Assigns a ticket in Jira Service Management to an agent.
Posts a reply or internal note on a ticket or conversation in Jira Service Management.
More actiTIME + Jira Service Management workflows
Start timers when support tickets are assigned
When a support ticket is assigned in Jira Service Management, automatically start a timer in actiTIME so agents accurately track live resolution time.
See details
Create new projects when SLA breaches occur
When a ticket SLA is breached in Jira Service Management, automatically create a dedicated recovery project in actiTIME to track escalation hours.
See details
See all actiTIME + Jira Service Management integrations → · Browse the full workflow library →
Common questions
Can Knit build “Add ticket comments when new time entries are logged” between actiTIME and Jira Service Management?
Yes — describe it in the box above and Knit's Integrations Agent researches actiTIME and Jira Service Management's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting actiTIME with Jira Service Management help customer support teams?
It allows agents to automatically create time logs in actiTIME based on support ticket updates in Jira Service Management, ensuring accurate billing for technical assistance.
Can starting a timer in actiTIME update ticket progress in Jira Service Management?
Yes, starting work in actiTIME can automatically add internal ticket comments or adjust status values in Jira Service Management to keep clients informed.