Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in SupportBee, create a matching task in ActiveCollab for product engineers to investigate.
See all ActiveCollab + SupportBee integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
ActiveCollab Explore ActiveCollab →
TriggersFires when a new task, job or item is created in ActiveCollab.
Fires when a task in ActiveCollab is marked complete.
Fires when a task's due date in ActiveCollab is coming up.
Fires when a task, job or project changes status in ActiveCollab.
Creates a new task, job or item in ActiveCollab.
Updates a task's status or assignee in ActiveCollab.
Posts a comment on a task in ActiveCollab.
Assigns a task in ActiveCollab to a team member.
SupportBee Explore SupportBee →
TriggersFires when a new support ticket or chat conversation starts in SupportBee.
Fires when a ticket's status changes in SupportBee.
Fires when a ticket in SupportBee is assigned to an agent.
Fires when a ticket in SupportBee breaches its response SLA.
Creates a new ticket in SupportBee.
Updates a ticket's status in SupportBee.
Assigns a ticket in SupportBee to an agent.
Posts a reply or internal note on a ticket or conversation in SupportBee.
More ActiveCollab + SupportBee workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in ActiveCollab, update the status of the related support ticket in SupportBee so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in SupportBee, post an urgent warning comment directly on the related task in ActiveCollab.
See details
See all ActiveCollab + SupportBee integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between ActiveCollab and SupportBee?
Yes — describe it in the box above and Knit's Integrations Agent researches ActiveCollab and SupportBee's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in ActiveCollab whenever a ticket in SupportBee is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving SupportBee.
Can status updates flow back to the original ticket?
Yes — when the linked task in ActiveCollab changes status, the Agent can post that update back onto the original ticket in SupportBee automatically.