Alert team channels when support SLAs are breached
When an SLA is breached on a critical ticket in Intercom, automatically post a notification message to a channel in Bonjoro so team leads can intervene immediately.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Bonjoro Explore Bonjoro →
TriggersFires when a new video is recorded or shared in Bonjoro.
Fires when someone comments on a video in Bonjoro.
Fires when a new video recording or comment is added in Bonjoro.
Sends a video message via Bonjoro.
Shares a video link from Bonjoro.
Posts a video from Bonjoro to a channel.
Intercom Explore Intercom →
TriggersFires when a new support ticket or chat conversation starts in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts a reply or internal note on a ticket or conversation in Intercom.
More Bonjoro + Intercom workflows
Attach video comments directly to existing support tickets
When a team member comments on a recorded video in Bonjoro, automatically append that feedback as a comment on the corresponding ticket in Intercom.
See details
Notify channels when high-priority tickets are created
Whenever a new ticket is submitted in Intercom, instantly post an update to your team's discussion space in Bonjoro to keep everyone aligned.
See details
See all Bonjoro + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Alert team channels when support SLAs are breached” between Bonjoro and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches Bonjoro and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Ticketing + Video & Communication automation?
Logging a call summary or recording link from Bonjoro onto the matching ticket in Intercom, so support history includes what was actually said, not just written notes.
Does this need the call to already reference a specific ticket?
No — the Agent can match a call in Bonjoro to the right ticket in Intercom using the customer or contact identifier, not a pre-linked reference.