Call Tools PCC + CINC Integrations
Put Call Tools PCC + CINC to work with AI and enterprise-grade automation
Learn more about Call Tools PCC integrations or talk to a human
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Workflows you can build between Call Tools PCC and CINC
See the kind of workflows teams build with Call Tools PCC and CINC below — describe the exact one you want above and the Agent builds it on demand.
Call Tools PCC + CINC
When a new support case is created in Call Tools PCC, sync it to CINC.
Send text messages to newly created leads
When a new lead is created in CINC, automatically send a welcome SMS via Call Tools PCC to establish immediate contact.
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Log inbound calls and missed calls in CRM
When an inbound call or missed call occurs in Call Tools PCC, automatically log the activity on the contact's record in CINC.
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Dispatch text confirmations on won deals
When a deal is won in CINC, send an automated SMS via Call Tools PCC to confirm details with the client.
See details
Browse the full workflow library →
Looking to achieve something else with Call Tools PCC and CINC?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Call Tools PCC and CINC
Everything Call Tools PCC and CINC can do inside a workflow — the triggers that start one and the actions that run when it fires.
Call Tools PCC Explore Call Tools PCC →
Call Tools PCC is a cloud-based contact center software providing outbound predictive dialing and inbound telephony communication features.
TriggersTriggers when a new calendar event is created by an agent in Call Tools.
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
Triggers when a new call disposition is created by an agent in Call Tools.
Triggers when a new call transcript is saved in Call Tools.
Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
Triggers when a individual new contact is created by an user or over the API. Does not trigger for bulk contact creation processes such as CSV imports of contacts.
Adds a contact to a bucket.
Creates a new Contact
Creates a new do not contact entry and optionally updates existing phone numbers and email addresses accordingly. Check Call Tools account settings "DNC Phone Number cascades to Contact" and "DNC Email Address cascades to Contact" if you want a do not call update on a phone number or email address to cause a DNC status on the whole contact.
Add a single tag to a existing contact.
Update a existing contact.
Updates a contact and sets do not contact to true to prevent calls and messages.
CINC Explore CINC →
CINC is a real estate lead generation and CRM software designed to help real estate agents and teams convert prospects into clients.
Knit's Integrations Agent builds CINC's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against CINC's API.
Other Phone & SMS apps on Knit
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allmysms
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Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Beetexting
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Berkshire Receptionists
Berkshire Receptionists provides virtual receptionist services, managing business phone calls, message taking, and call handling for organizations.
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17hats
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1CRM
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AccuLynx
AccuLynx is a dedicated roofing business management software designed to streamline contracting estimates, field management, lead tracking, and client communications.
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Actionstep
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Advyzon
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Customer Stories
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Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Call Tools PCC + CINC
Is there a pre-built Call Tools PCC + CINC automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Call Tools PCC and CINC's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Call Tools PCC or CINC connector?
No. The Agent works whether or not Call Tools PCC or CINC already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting CINC and Call Tools PCC help track phone communications?
Inbound calls, text messages, and missed calls handled in Call Tools PCC can automatically log activities or update lead profiles directly inside CINC.
Can I automate text message follow-ups when deal stages change?
Yes, updating a deal stage in CINC can prompt Call Tools PCC to send an automated SMS confirmation or message to the client.