Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Call Tools PCC, automatically log the activity on the contact's record in CINC.

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See all Call Tools PCC + CINC integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Call Tools PCC Explore Call Tools PCC →

Triggers

New inbound SMS

Fires when a new text message is received in Call Tools PCC.

New call

Fires when a new call comes in or out through Call Tools PCC.

Missed call

Fires when a call is missed in Call Tools PCC.

Call recording ready

Fires when a call recording finishes processing in Call Tools PCC.

Actions

Send an SMS or MMS

Sends a text message through Call Tools PCC.

Place an outbound call

Starts an outbound call via Call Tools PCC.

Create or update a contact

Creates or updates a contact in Call Tools PCC.

Send a voice message

Sends a recorded voice message via Call Tools PCC.

CINC Explore CINC →

Triggers

New lead created

Fires when a new lead or contact is created in CINC.

Deal stage changed

Fires when a deal moves to a new stage in CINC.

Deal won

Fires when a deal is marked won in CINC.

Contact updated

Fires when a field on a contact changes in CINC.

Actions

Create or update contact

Creates or updates a contact in CINC.

Create deal

Creates a new deal in CINC.

Update deal stage

Moves a deal to a new stage in CINC.

Log activity

Logs a call, email, or note against a record in CINC.

Send text messages to newly created leads When a new lead is created in CINC, automatically send a welcome SMS via Call Tools PCC to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in CINC, send an automated SMS via Call Tools PCC to confirm details with the client. See details

See all Call Tools PCC + CINC integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Call Tools PCC and CINC?

Yes — describe it in the box above and Knit's Integrations Agent researches Call Tools PCC and CINC's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting CINC and Call Tools PCC help track phone communications?

Inbound calls, text messages, and missed calls handled in Call Tools PCC can automatically log activities or update lead profiles directly inside CINC.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in CINC can prompt Call Tools PCC to send an automated SMS confirmation or message to the client.