Send confirmation emails after chat handoffs
When a chatbot conversation in Charla is handed off to a live agent, send a transactional email via Brevo to keep the customer informed.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Charla Explore Charla →
TriggersFires when a new chat or conversation begins in Charla.
Fires when Charla captures a lead during a conversation.
Fires when Charla escalates a conversation to a human.
Sends a message to a user through Charla.
Asks Charla a question against its knowledge base and returns the answer.
Uses Charla to summarize a chat transcript.
Opens a support ticket from an Charla conversation.
Brevo Explore Brevo →
TriggersFires when a new subscriber is added in Brevo.
Fires when a contact unsubscribes in Brevo.
Fires when a subscriber opens or clicks a campaign in Brevo.
Creates or updates a subscriber in Brevo.
Unsubscribes a contact in Brevo.
Adds a subscriber to a list or segment in Brevo.
Sends a one-off transactional email via Brevo.
More Charla + Brevo workflows
Add captured chat leads to an email subscriber list
When a visitor provides their contact info during a conversation in Charla, automatically add them as a subscriber in Brevo.
See details
Message contacts when they click a marketing email
When a subscriber clicks a link in an email campaign from Brevo, automatically send them a personalized chat message in Charla.
See details
See all Charla + Brevo integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send confirmation emails after chat handoffs” between Charla and Brevo?
Yes — describe it in the box above and Knit's Integrations Agent researches Charla and Brevo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Charla with Brevo help grow my email list?
When prospective customers share their details with your chatbot in Charla, their contact information is automatically added to subscriber lists in Brevo.
Can marketing email activity prompt messages in Charla?
Yes, when subscribers open or click specific links in Brevo, you can automatically send a follow-up chat message through Charla.