Send chatbot updates when tickets are resolved

When a ticket status changes in Zendesk, send an automated follow-up message through Cliengo to keep the customer updated.

Try:

See all Cliengo + Zendesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Cliengo Explore Cliengo →

Triggers

New conversation started

Fires when a new chat or conversation begins in Cliengo.

Lead captured in chat

Fires when Cliengo captures a lead during a conversation.

Conversation handed off

Fires when Cliengo escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Cliengo.

Generate an answer

Asks Cliengo a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Cliengo to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Cliengo conversation.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Convert unresolved bot chats into support tickets When a conversation is handed off in Cliengo, automatically create a detailed support ticket in Zendesk with a summary of the dialogue. See details

Summarize tickets when SLA thresholds are breached When an SLA is breached in Zendesk, automatically use Cliengo to generate a conversation summary and add a comment to the ticket. See details

See all Cliengo + Zendesk integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send chatbot updates when tickets are resolved” between Cliengo and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Cliengo and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating Cliengo with Zendesk improve support team efficiency?

Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.

Can updates on ticket status be sent back to the customer chatbot?

Yes, when a support ticket status changes in Zendesk, you can automatically send a message through Cliengo to notify the user.