Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in CloudTalk, automatically log the activity on the contact's record in Bitrix24.

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See all CloudTalk + Bitrix24 integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

CloudTalk Explore CloudTalk →

Triggers

New inbound SMS

Fires when a new text message is received in CloudTalk.

New call

Fires when a new call comes in or out through CloudTalk.

Missed call

Fires when a call is missed in CloudTalk.

Call recording ready

Fires when a call recording finishes processing in CloudTalk.

Actions

Send an SMS or MMS

Sends a text message through CloudTalk.

Place an outbound call

Starts an outbound call via CloudTalk.

Create or update a contact

Creates or updates a contact in CloudTalk.

Send a voice message

Sends a recorded voice message via CloudTalk.

Bitrix24 Explore Bitrix24 →

Triggers

New contact or lead

Fires when a new contact or lead is added to Bitrix24.

Contact updated

Fires when a field on a contact changes in Bitrix24.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Bitrix24.

Deal won

Fires when a deal is marked won in Bitrix24.

Actions

Create or update contact

Creates or updates a contact in Bitrix24.

Create deal

Creates a new deal in Bitrix24.

Update record stage

Moves a deal or record to a new stage in Bitrix24.

Log activity

Logs a call, email, or note against a record in Bitrix24.

Send text messages to newly created leads When a new lead is created in Bitrix24, automatically send a welcome SMS via CloudTalk to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Bitrix24, send an automated SMS via CloudTalk to confirm details with the client. See details

See all CloudTalk + Bitrix24 integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between CloudTalk and Bitrix24?

Yes — describe it in the box above and Knit's Integrations Agent researches CloudTalk and Bitrix24's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Bitrix24 and CloudTalk help track phone communications?

Inbound calls, text messages, and missed calls handled in CloudTalk can automatically log activities or update lead profiles directly inside Bitrix24.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Bitrix24 can prompt CloudTalk to send an automated SMS confirmation or message to the client.