Invoice clients upon ticket resolution

When a ticket status is changed in Crisp, automatically create an invoice in Shop-Ware for billable technical services.

Try:

See all Crisp + Shop-Ware integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Crisp Explore Crisp →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Crisp.

Ticket status changed

Fires when a ticket's status changes in Crisp.

Ticket assigned

Fires when a ticket in Crisp is assigned to an agent.

SLA breached

Fires when a ticket in Crisp breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Crisp.

Update ticket status

Updates a ticket's status in Crisp.

Assign ticket

Assigns a ticket in Crisp to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Crisp.

Shop-Ware Explore Shop-Ware →

Triggers

New invoice created

Fires when a new invoice is created in Shop-Ware.

Payment received

Fires when a payment is recorded in Shop-Ware.

Invoice overdue

Fires when an invoice in Shop-Ware passes its due date unpaid.

Expense recorded

Fires when a new expense is recorded in Shop-Ware.

Actions

Create invoice

Creates a new invoice in Shop-Ware.

Record payment

Records a payment against an invoice in Shop-Ware.

Create expense

Creates a new expense entry in Shop-Ware.

Sync customer record

Syncs a customer's billing record in Shop-Ware.

Open support tickets for overdue accounts When an invoice becomes overdue in Shop-Ware, automatically create a ticket in Crisp so finance agents can resolve the payment issue. See details

Add billing comments when payments arrive When a payment is received in Shop-Ware, automatically add a ticket comment in Crisp to inform support staff that the account is paid. See details

See all Crisp + Shop-Ware integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Invoice clients upon ticket resolution” between Crisp and Shop-Ware?

Yes — describe it in the box above and Knit's Integrations Agent researches Crisp and Shop-Ware's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Shop-Ware and Crisp streamline billing support?

Support agents can see accounting updates directly in Crisp, while overdue invoices in Shop-Ware can automatically create tickets for payment resolution.

Can resolving a support ticket initiate customer invoicing?

Yes, when a billable support ticket status changes in Crisp, an invoice can automatically be created in Shop-Ware for the time spent.