Open onboarding support tickets for newly closed deals
When a deal is won in Twenty, automatically create a ticket in Crisp so support engineers can initiate customer onboarding.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Crisp Explore Crisp →
TriggersFires when a new support ticket or chat conversation starts in Crisp.
Fires when a ticket's status changes in Crisp.
Fires when a ticket in Crisp is assigned to an agent.
Fires when a ticket in Crisp breaches its response SLA.
Creates a new ticket in Crisp.
Updates a ticket's status in Crisp.
Assigns a ticket in Crisp to an agent.
Posts a reply or internal note on a ticket or conversation in Crisp.
Twenty Explore Twenty →
TriggersFires when a new contact or lead is added to Twenty.
Fires when a field on a contact changes in Twenty.
Fires when a deal, case or record moves to a new stage in Twenty.
Fires when a deal is marked won in Twenty.
Creates or updates a contact in Twenty.
Creates a new deal in Twenty.
Moves a deal or record to a new stage in Twenty.
Logs a call, email, or note against a record in Twenty.
More Crisp + Twenty workflows
Log activity in CRM when customer tickets are created
When a new ticket is created in Crisp, automatically log activity in Twenty so account managers stay informed of open customer issues.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in Crisp, automatically update the deal stage in Twenty to alert sales leaders of potential account risks.
See details
See all Crisp + Twenty integrations → · Browse the full workflow library →
Common questions
Can Knit build “Open onboarding support tickets for newly closed deals” between Crisp and Twenty?
Yes — describe it in the box above and Knit's Integrations Agent researches Crisp and Twenty's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Twenty and Crisp?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Twenty can automatically generate a ticket in Crisp for implementation support.