Queue social posts based on popular text inquiries

When a new inbound SMS is received in CRM Messaging, automatically add a post to the queue in Instagram for Business to address trending topics publicly.

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See all CRM Messaging + Instagram for Business integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

CRM Messaging Explore CRM Messaging →

Triggers

New inbound SMS

Fires when a new text message is received in CRM Messaging.

New call

Fires when a new call comes in or out through CRM Messaging.

Missed call

Fires when a call is missed in CRM Messaging.

Call recording ready

Fires when a call recording finishes processing in CRM Messaging.

Actions

Send an SMS or MMS

Sends a text message through CRM Messaging.

Place an outbound call

Starts an outbound call via CRM Messaging.

Create or update a contact

Creates or updates a contact in CRM Messaging.

Send a voice message

Sends a recorded voice message via CRM Messaging.

Instagram for Business Explore Instagram for Business →

Triggers

New post published

Fires when a post goes live from Instagram for Business.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Instagram for Business.

New tracked post found

Fires when Instagram for Business finds a new post, mention or creator matching what you track.

Actions

Create or schedule a post

Creates a post in Instagram for Business or adds it to the schedule.

Reply to a comment

Posts a reply to a comment in Instagram for Business.

Add to a list

Adds a creator, account or post to a list or campaign in Instagram for Business.

Send text alerts for direct social media mentions When a new mention or comment is published on Instagram for Business, automatically send an SMS or MMS using CRM Messaging so your support team never misses an inquiry. See details

Create phone contacts from social media interactions When a user leaves a new mention or comment in Instagram for Business, automatically create or update a contact in CRM Messaging to continue the conversation via text. See details

See all CRM Messaging + Instagram for Business integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Queue social posts based on popular text inquiries” between CRM Messaging and Instagram for Business?

Yes — describe it in the box above and Knit's Integrations Agent researches CRM Messaging and Instagram for Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting CRM Messaging to Instagram for Business improve customer response times?

You can automatically send a text alert in CRM Messaging whenever a customer leaves an urgent mention or comment on Instagram for Business.

Can I collect contacts from social channels into my phone messaging system?

Yes, public interactions such as comments in Instagram for Business can automatically create or update a contact record in CRM Messaging.