Send text alerts for direct social media mentions

When a new mention or comment is published on Instagram for Business, automatically send an SMS or MMS using CRM Messaging so your support team never misses an inquiry.

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See all CRM Messaging + Instagram for Business integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

CRM Messaging Explore CRM Messaging →

Triggers

New inbound SMS

Fires when a new text message is received in CRM Messaging.

New call

Fires when a new call comes in or out through CRM Messaging.

Missed call

Fires when a call is missed in CRM Messaging.

Call recording ready

Fires when a call recording finishes processing in CRM Messaging.

Actions

Send an SMS or MMS

Sends a text message through CRM Messaging.

Place an outbound call

Starts an outbound call via CRM Messaging.

Create or update a contact

Creates or updates a contact in CRM Messaging.

Send a voice message

Sends a recorded voice message via CRM Messaging.

Instagram for Business Explore Instagram for Business →

Triggers

New post published

Fires when a post goes live from Instagram for Business.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Instagram for Business.

New tracked post found

Fires when Instagram for Business finds a new post, mention or creator matching what you track.

Actions

Create or schedule a post

Creates a post in Instagram for Business or adds it to the schedule.

Reply to a comment

Posts a reply to a comment in Instagram for Business.

Add to a list

Adds a creator, account or post to a list or campaign in Instagram for Business.

Queue social posts based on popular text inquiries When a new inbound SMS is received in CRM Messaging, automatically add a post to the queue in Instagram for Business to address trending topics publicly. See details

Create phone contacts from social media interactions When a user leaves a new mention or comment in Instagram for Business, automatically create or update a contact in CRM Messaging to continue the conversation via text. See details

See all CRM Messaging + Instagram for Business integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send text alerts for direct social media mentions” between CRM Messaging and Instagram for Business?

Yes — describe it in the box above and Knit's Integrations Agent researches CRM Messaging and Instagram for Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting CRM Messaging to Instagram for Business improve customer response times?

You can automatically send a text alert in CRM Messaging whenever a customer leaves an urgent mention or comment on Instagram for Business.

Can I collect contacts from social channels into my phone messaging system?

Yes, public interactions such as comments in Instagram for Business can automatically create or update a contact record in CRM Messaging.