DeskTime + Zendesk Integrations, Built by an AI Agent
Put DeskTime + Zendesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between DeskTime and Zendesk
See the kind of workflows teams build with DeskTime and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
DeskTime + Zendesk
When a ticket is opened in Zendesk, create a task in DeskTime to track time spent.
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Start timers when support tickets are assigned
When a support ticket is assigned in Zendesk, automatically start a timer in DeskTime so agents accurately track live resolution time.
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Add ticket comments when new time entries are logged
Whenever a new time entry is logged in DeskTime, automatically post a detailed ticket comment in Zendesk summarizing work completed.
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Create new projects when SLA breaches occur
When a ticket SLA is breached in Zendesk, automatically create a dedicated recovery project in DeskTime to track escalation hours.
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Browse the full workflow library →
Looking to achieve something else with DeskTime and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for DeskTime and Zendesk
Everything DeskTime and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
DeskTime Explore DeskTime →
DeskTime is an automatic time tracking and productivity analysis software that monitors desktop activity, project hours, and employee workflows.
ActionsCreates a new project.
Creates a new project task.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a comment is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Other Time Tracking apps on Knit
Explore more Time Tracking integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
actiTIME
actiTIME is time tracking software designed for tracking work hours, project progress, and managing scope.
Aerion
Aerion is a time tracking software that monitors employee work hours, task progress, and labor productivity for businesses.
Avaza
Avaza is a cloud-based business management platform that provides project management, time tracking, expense reporting, and invoicing.
Buddy Punch
An online employee time tracking software that offers digital timecards, GPS tracking, and attendance management for teams.
busybusy
busybusy is a time tracking and job costing software application designed for construction and field service teams.
ClickTime
A web-based timesheet and expense tracking platform that helps businesses monitor employee hours, project budgets, and workforce productivity.
Clockify
A time tracking and timesheet application that allows teams to track work hours across projects and tasks.
ClockIt
ClockIt is a time and attendance tracking platform that allows businesses to monitor employee hours, shifts, and locations.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about DeskTime + Zendesk
Is there a pre-built DeskTime + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches DeskTime and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built DeskTime or Zendesk connector?
No. The Agent works whether or not DeskTime or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting DeskTime with Zendesk help customer support teams?
It allows agents to automatically create time logs in DeskTime based on support ticket updates in Zendesk, ensuring accurate billing for technical assistance.
Can starting a timer in DeskTime update ticket progress in Zendesk?
Yes, starting work in DeskTime can automatically add internal ticket comments or adjust status values in Zendesk to keep clients informed.