Create new projects when SLA breaches occur
When a ticket SLA is breached in Zendesk, automatically create a dedicated recovery project in DeskTime to track escalation hours.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
DeskTime Explore DeskTime →
TriggersFires when a new client is added in DeskTime.
Fires when a new project is created in DeskTime.
Fires when a new time entry is logged in DeskTime.
Fires when a timer is started in DeskTime.
Creates a new client in DeskTime.
Creates a new project in DeskTime.
Logs a new time entry in DeskTime.
Starts a timer in DeskTime.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket or chat conversation starts in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts a reply or internal note on a ticket or conversation in Zendesk.
More DeskTime + Zendesk workflows
Start timers when support tickets are assigned
When a support ticket is assigned in Zendesk, automatically start a timer in DeskTime so agents accurately track live resolution time.
See details
Add ticket comments when new time entries are logged
Whenever a new time entry is logged in DeskTime, automatically post a detailed ticket comment in Zendesk summarizing work completed.
See details
See all DeskTime + Zendesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create new projects when SLA breaches occur” between DeskTime and Zendesk?
Yes — describe it in the box above and Knit's Integrations Agent researches DeskTime and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting DeskTime with Zendesk help customer support teams?
It allows agents to automatically create time logs in DeskTime based on support ticket updates in Zendesk, ensuring accurate billing for technical assistance.
Can starting a timer in DeskTime update ticket progress in Zendesk?
Yes, starting work in DeskTime can automatically add internal ticket comments or adjust status values in Zendesk to keep clients informed.