Engage customers in chat when online shopping carts are abandoned

When a shopper abandons their cart in DHL Express Commerce, prompt Chatbase to send a proactive message assisting them with checkout questions.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

DHL Express Commerce Explore DHL Express Commerce →

Triggers

New order

Fires when a new order or shipment is created in DHL Express Commerce.

Shipment status changed

Fires when a shipment is picked up, in transit or delivered in DHL Express Commerce.

New shipping label

Fires when a shipping label is created in DHL Express Commerce.

Actions

Create order

Creates a shipping or delivery order in DHL Express Commerce.

Create shipment

Creates a shipment and books the carrier in DHL Express Commerce.

Get tracking

Looks up the tracking status of a shipment in DHL Express Commerce.

Chatbase Explore Chatbase →

Triggers

New conversation started

Fires when a new chat or conversation begins in Chatbase.

Lead captured in chat

Fires when Chatbase captures a lead during a conversation.

Conversation handed off

Fires when Chatbase escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Chatbase.

Generate an answer

Asks Chatbase a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Chatbase to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Chatbase conversation.

Send custom ecommerce updates when leads are captured in chat When a lead is captured in Chatbase, execute a custom API request in DHL Express Commerce to update store profiles or store special buyer preferences. See details

Congratulate affiliates via automated chat when commissions are earned When an affiliate commission is earned in DHL Express Commerce, send a personalized chat message through Chatbase to notify and encourage the partner. See details

See all DHL Express Commerce + Chatbase integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Engage customers in chat when online shopping carts are abandoned” between DHL Express Commerce and Chatbase?

Yes — describe it in the box above and Knit's Integrations Agent researches DHL Express Commerce and Chatbase's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does Chatbase help recover abandoned carts from DHL Express Commerce?

When a customer abandons their cart in DHL Express Commerce, Chatbase can automatically deliver a personalized chat message or generated response to encourage purchase completion.

Can chatbot events in Chatbase initiate custom workflows in DHL Express Commerce?

Yes, capturing a high-value lead or handing off a conversation in Chatbase can execute custom API requests in DHL Express Commerce to update shop records.