Send custom ecommerce updates when leads are captured in chat

When a lead is captured in Chatbase, execute a custom API request in DHL Express Commerce to update store profiles or store special buyer preferences.

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See all DHL Express Commerce + Chatbase integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

DHL Express Commerce Explore DHL Express Commerce →

Triggers

New order

Fires when a new order or shipment is created in DHL Express Commerce.

Shipment status changed

Fires when a shipment is picked up, in transit or delivered in DHL Express Commerce.

New shipping label

Fires when a shipping label is created in DHL Express Commerce.

Actions

Create order

Creates a shipping or delivery order in DHL Express Commerce.

Create shipment

Creates a shipment and books the carrier in DHL Express Commerce.

Get tracking

Looks up the tracking status of a shipment in DHL Express Commerce.

Chatbase Explore Chatbase →

Triggers

New conversation started

Fires when a new chat or conversation begins in Chatbase.

Lead captured in chat

Fires when Chatbase captures a lead during a conversation.

Conversation handed off

Fires when Chatbase escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Chatbase.

Generate an answer

Asks Chatbase a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Chatbase to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Chatbase conversation.

Engage customers in chat when online shopping carts are abandoned When a shopper abandons their cart in DHL Express Commerce, prompt Chatbase to send a proactive message assisting them with checkout questions. See details

Congratulate affiliates via automated chat when commissions are earned When an affiliate commission is earned in DHL Express Commerce, send a personalized chat message through Chatbase to notify and encourage the partner. See details

See all DHL Express Commerce + Chatbase integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send custom ecommerce updates when leads are captured in chat” between DHL Express Commerce and Chatbase?

Yes — describe it in the box above and Knit's Integrations Agent researches DHL Express Commerce and Chatbase's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does Chatbase help recover abandoned carts from DHL Express Commerce?

When a customer abandons their cart in DHL Express Commerce, Chatbase can automatically deliver a personalized chat message or generated response to encourage purchase completion.

Can chatbot events in Chatbase initiate custom workflows in DHL Express Commerce?

Yes, capturing a high-value lead or handing off a conversation in Chatbase can execute custom API requests in DHL Express Commerce to update shop records.