Drift + ClickTime Integrations
Put Drift + ClickTime to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Drift and ClickTime
See the kind of workflows teams build with Drift and ClickTime below — describe the exact one you want above and the Agent builds it on demand.
Drift + ClickTime
When a new conversation or lead occurs in Drift, create a new client record in ClickTime.
Start timers when support tickets are assigned
When a support ticket is assigned in Drift, automatically start a timer in ClickTime so agents accurately track live resolution time.
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Add ticket comments when new time entries are logged
Whenever a new time entry is logged in ClickTime, automatically post a detailed ticket comment in Drift summarizing work completed.
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Create new projects when SLA breaches occur
When a ticket SLA is breached in Drift, automatically create a dedicated recovery project in ClickTime to track escalation hours.
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Browse the full workflow library →
Looking to achieve something else with Drift and ClickTime?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Drift and ClickTime
Everything Drift and ClickTime can do inside a workflow — the triggers that start one and the actions that run when it fires.
Drift Explore Drift →
Drift is a conversational marketing and customer support platform that provides live chat and automated messaging bots for websites.
TriggersTriggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Triggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Triggers when an email address is collected from a lead.
Triggers when a conversation is started.
Triggers each time a new message in a conversation is received.
Triggers when a new contact is created through drift.identify. Unless specified by the Drift team, use the "new lead" trigger.
Creates or updates a contact.
Logs an event for a contact.
Updates an existing contact.
ClickTime Explore ClickTime →
A web-based timesheet and expense tracking platform that helps businesses monitor employee hours, project budgets, and workforce productivity.
ActionsCreates a new client.
Creates a new division.
Creates a new job.
Creates a time entry for yourself. Only works for time entries for yourself, and not other users.
Create my time off entry
Creates a task in ClickTime.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Time Tracking apps on Knit
Explore more Time Tracking integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
actiTIME
actiTIME is time tracking software designed for tracking work hours, project progress, and managing scope.
Aerion
Aerion is a time tracking software that monitors employee work hours, task progress, and labor productivity for businesses.
Beeminder
Beeminder is a goal-tracking app that combines goal monitoring with financial incentives to keep users accountable to their habits.
busybusy
busybusy is a time tracking and job costing software application designed for construction and field service teams.
Clockify
A time tracking and timesheet application that allows teams to track work hours across projects and tasks.
DeskTime
DeskTime is an automatic time tracking and productivity analysis software that monitors desktop activity, project hours, and employee workflows.
Everhour
Everhour is time tracking software designed for monitoring employee working hours, managing project budgets, and tracking time against tasks.
Harpoon
A financial goal-tracking and time tracking application built for freelancers and agencies to manage revenue targets and time entry.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Drift + ClickTime
Is there a pre-built Drift + ClickTime automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Drift and ClickTime's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Drift or ClickTime connector?
No. The Agent works whether or not Drift or ClickTime already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting ClickTime with Drift help customer support teams?
It allows agents to automatically create time logs in ClickTime based on support ticket updates in Drift, ensuring accurate billing for technical assistance.
Can starting a timer in ClickTime update ticket progress in Drift?
Yes, starting work in ClickTime can automatically add internal ticket comments or adjust status values in Drift to keep clients informed.