Create new projects when SLA breaches occur

When a ticket SLA is breached in Drift, automatically create a dedicated recovery project in ClickTime to track escalation hours.

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See all Drift + ClickTime integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Drift Explore Drift →

Triggers

New ticket created

Fires when a new support ticket is created in Drift.

Ticket status changed

Fires when a ticket's status changes in Drift.

Ticket assigned

Fires when a ticket in Drift is assigned to an agent.

SLA breached

Fires when a ticket in Drift breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Drift.

Update ticket status

Updates a ticket's status in Drift.

Assign ticket

Assigns a ticket in Drift to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Drift.

ClickTime Explore ClickTime →

Triggers

New client added

Fires when a new client is added in ClickTime.

New project created

Fires when a new project is created in ClickTime.

New time entry logged

Fires when a new time entry is logged in ClickTime.

Timer started

Fires when a timer is started in ClickTime.

Actions

Create client

Creates a new client in ClickTime.

Create project

Creates a new project in ClickTime.

Create time entry

Logs a new time entry in ClickTime.

Start timer

Starts a timer in ClickTime.

Start timers when support tickets are assigned When a support ticket is assigned in Drift, automatically start a timer in ClickTime so agents accurately track live resolution time. See details

Add ticket comments when new time entries are logged Whenever a new time entry is logged in ClickTime, automatically post a detailed ticket comment in Drift summarizing work completed. See details

See all Drift + ClickTime integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create new projects when SLA breaches occur” between Drift and ClickTime?

Yes — describe it in the box above and Knit's Integrations Agent researches Drift and ClickTime's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting ClickTime with Drift help customer support teams?

It allows agents to automatically create time logs in ClickTime based on support ticket updates in Drift, ensuring accurate billing for technical assistance.

Can starting a timer in ClickTime update ticket progress in Drift?

Yes, starting work in ClickTime can automatically add internal ticket comments or adjust status values in Drift to keep clients informed.