Open support tickets for attendees who missed a live session
When a registered customer misses a mandatory webinar in ON24, automatically create a ticket in Drift so a representative can send a recording or reschedule.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Drift Explore Drift →
TriggersFires when a new support ticket is created in Drift.
Fires when a ticket's status changes in Drift.
Fires when a ticket in Drift is assigned to an agent.
Fires when a ticket in Drift breaches its response SLA.
Creates a new ticket in Drift.
Updates a ticket's status in Drift.
Assigns a ticket in Drift to an agent.
Posts an internal or public comment on a ticket in Drift.
ON24 Explore ON24 →
TriggersFires when someone registers for a webinar in ON24.
Fires when a registrant joins a live webinar in ON24.
Fires when a registrant does not attend a webinar in ON24.
Registers someone for a webinar in ON24.
Creates or updates a webinar session in ON24.
Tags a registrant's record in ON24.
More Drift + ON24 workflows
Register customers for onboarding webinars upon ticket resolution
When an onboarding ticket status changes to resolved in Drift, automatically register the customer for an upcoming live product webinar in ON24.
See details
Log webinar attendance as a note on open support tickets
When a customer joins a live event in ON24, automatically add a comment to their existing ticket in Drift.
See details
See all Drift + ON24 integrations → · Browse the full workflow library →
Common questions
Can Knit build “Open support tickets for attendees who missed a live session” between Drift and ON24?
Yes — describe it in the box above and Knit's Integrations Agent researches Drift and ON24's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What are the benefits of linking Drift with ON24?
Connecting Drift and ON24 aligns webinar participation with customer support, allowing teams to register users for sessions and follow up on missed events effortlessly.
Can missed webinar attendances open automated support tickets?
Yes, if a registrant misses a session in ON24, a support ticket can automatically be created in Drift for follow-up outreach.