Notify customers when tickets are updated

When a support ticket status changes in Textline, automatically send a status update email to the submitter via Elastic Email.

Try:

See all Elastic Email + Textline integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Elastic Email Explore Elastic Email →

Triggers

Email received

Fires when a new email arrives in Elastic Email.

Email sent

Fires when an email is sent from Elastic Email.

Email opened

Fires when a tracked email sent via Elastic Email is opened.

Email bounced

Fires when an email sent via Elastic Email bounces.

Actions

Send email

Sends an email via Elastic Email.

Create draft

Creates a draft email in Elastic Email.

Add label

Applies a label or folder to an email in Elastic Email.

Move to folder

Moves an email into a different folder in Elastic Email.

Textline Explore Textline →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Textline.

Ticket status changed

Fires when a ticket's status changes in Textline.

Ticket assigned

Fires when a ticket in Textline is assigned to an agent.

SLA breached

Fires when a ticket in Textline breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Textline.

Update ticket status

Updates a ticket's status in Textline.

Assign ticket

Assigns a ticket in Textline to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Textline.

Convert customer emails into support tickets When a new customer email is received in Elastic Email, automatically create a tracking ticket in Textline. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in Textline, automatically send an urgent notification email to support managers via Elastic Email. See details

See all Elastic Email + Textline integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Notify customers when tickets are updated” between Elastic Email and Textline?

Yes — describe it in the box above and Knit's Integrations Agent researches Elastic Email and Textline's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Elastic Email and Textline help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in Textline can instantly send email alerts through Elastic Email.