Create development issues from chat mentions
When a team member is mentioned in a message in Acquire, automatically create a new issue in Freshservice to track the requested fix.
See all Freshservice + Acquire integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Freshservice Explore Freshservice →
TriggersFires when a new error or issue is captured in Freshservice.
Fires when an issue's status changes in Freshservice.
Fires when a new deployment is tracked in Freshservice.
Creates or updates an issue in Freshservice.
Assigns an issue in Freshservice to a teammate.
Resolves or mutes an issue in Freshservice.
Acquire Explore Acquire →
TriggersFires when a new message is posted to a channel in Acquire.
Fires when a new channel is created in Acquire.
Fires when your team or a keyword is mentioned in Acquire.
Fires when a new file is shared in Acquire.
Posts a message to a channel in Acquire.
Sends a direct message to a specific person in Acquire.
Reacts to a message in Acquire.
Adds a user to a channel in Acquire.
More Freshservice + Acquire workflows
Notify team channels about software bugs
When a new software issue is captured in Freshservice, automatically send a channel message in Acquire so developers can investigate quickly.
See details
Alert developers when deployments finish
When a code deployment is tracked in Freshservice, automatically send a direct message in Acquire to the release owner.
See details
See all Freshservice + Acquire integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create development issues from chat mentions” between Freshservice and Acquire?
Yes — describe it in the box above and Knit's Integrations Agent researches Freshservice and Acquire's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What are the benefits of linking Freshservice with Acquire?
Connecting Freshservice with Acquire keeps your technical team informed in real time by turning software alerts into instant chat messages and enabling quick task creation directly from chat discussions.
Can team messages automatically generate development tasks?
Yes, key chat interactions or user mentions in Acquire can automatically create new software issues in Freshservice so critical bugs aren't overlooked.