Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Front, create a matching task in Productboard for product engineers to investigate.

Try:

See all Front + Productboard integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Front Explore Front →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Front.

Ticket status changed

Fires when a ticket's status changes in Front.

Ticket assigned

Fires when a ticket in Front is assigned to an agent.

SLA breached

Fires when a ticket in Front breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Front.

Update ticket status

Updates a ticket's status in Front.

Assign ticket

Assigns a ticket in Front to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Front.

Productboard Explore Productboard →

Triggers

New task created

Fires when a new task, job or item is created in Productboard.

Task completed

Fires when a task in Productboard is marked complete.

Due date approaching

Fires when a task's due date in Productboard is coming up.

Status changed

Fires when a task, job or project changes status in Productboard.

Actions

Create task

Creates a new task, job or item in Productboard.

Update task

Updates a task's status or assignee in Productboard.

Add comment

Posts a comment on a task in Productboard.

Assign task

Assigns a task in Productboard to a team member.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Productboard, update the status of the related support ticket in Front so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Front, post an urgent warning comment directly on the related task in Productboard. See details

See all Front + Productboard integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between Front and Productboard?

Yes — describe it in the box above and Knit's Integrations Agent researches Front and Productboard's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Productboard whenever a ticket in Front is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Front.

Can status updates flow back to the original ticket?

Yes — when the linked task in Productboard changes status, the Agent can post that update back onto the original ticket in Front automatically.