Gainsight Customer Communities + Freshdesk Integrations, Built by an AI Agent
Put Gainsight Customer Communities + Freshdesk to work with AI and enterprise-grade automation
Learn more about Gainsight Customer Communities integrations or talk to a human
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Workflows you can build between Gainsight Customer Communities and Freshdesk
See the kind of workflows teams build with Gainsight Customer Communities and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
Gainsight Customer Communities + Freshdesk
When a topic receives a new like in Gainsight Customer Communities, record the engagement on the Freshdesk contact record.
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Turn flagged messages into support tickets
When a message is flagged or reacted to in Gainsight Customer Communities, automatically create a new ticket in Freshdesk with the original message content attached.
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Post ticket status updates back to the channel
When a ticket's status changes in Freshdesk, send an update to the original channel or thread in Gainsight Customer Communities so the requester stays in the loop.
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Escalate urgent channel mentions into priority tickets
When your team is mentioned in an urgent message in Gainsight Customer Communities, create a high-priority ticket in Freshdesk so nothing slips through chat.
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Browse the full workflow library →
Looking to achieve something else with Gainsight Customer Communities and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Gainsight Customer Communities and Freshdesk
Everything Gainsight Customer Communities and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Gainsight Customer Communities Explore Gainsight Customer Communities →
Gainsight Customer Communities is an online community platform that enables customer self-service support and peer engagement.
TriggersTriggers when a new attendee has signed up to an event.
Triggers when a new reply is created.
Triggers when a new topic is created.
Triggers when a topic is liked.
Triggers when a new user is created.
Triggers when a post is reported.
Adds custom role to user.
Permit to use custom api call.
Appends moderator tags to topic.
Assign a badge to a user.
Assign points to a user.
Creates a reply.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Other Communication apps on Knit
Explore more Communication integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
360dialog
360dialog is an enterprise messaging platform that provides API access to the WhatsApp Business platform for customer communications.
Acquire
A unified customer engagement software that provides live chat, co-browsing, video calls, and messaging tools for support teams.
B2Chat
B2Chat is a multi-channel messaging platform that consolidates customer conversations from live chat and instant messaging into one platform.
Bettermode
An all-in-one customer community platform that enables brands to build interactive online forums and user communities.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
Bundeling
A private communication and networking platform that connects members within communities, sports clubs, and business organizations.
Carbon Voice
Carbon Voice is a voice messaging and team communication app designed for sending asynchronous voice notes and text messages.
Chatra
A live chat and messaging software designed for businesses to communicate with website visitors and customers.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Gainsight Customer Communities + Freshdesk
Is there a pre-built Gainsight Customer Communities + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Gainsight Customer Communities and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Gainsight Customer Communities or Freshdesk connector?
No. The Agent works whether or not Gainsight Customer Communities or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Messaging + Ticketing automation?
Creating a ticket in Freshdesk from a flagged or reacted-to message in Gainsight Customer Communities, with the original message content carried over automatically.
Can ticket status updates post back into the original channel?
Yes — the Agent can post a status update back into the Gainsight Customer Communities channel or thread when the linked ticket's status changes in Freshdesk.