Post ticket status updates back to the channel
When a ticket's status changes in Freshdesk, send an update to the original channel or thread in Gainsight Customer Communities so the requester stays in the loop.
See all Gainsight Customer Communities + Freshdesk integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Gainsight Customer Communities Explore Gainsight Customer Communities →
TriggersFires when a new message is posted to a channel in Gainsight Customer Communities.
Fires when a new channel is created in Gainsight Customer Communities.
Fires when your team or a keyword is mentioned in Gainsight Customer Communities.
Fires when a new file is shared in Gainsight Customer Communities.
Posts a message to a channel in Gainsight Customer Communities.
Sends a direct message to a specific person in Gainsight Customer Communities.
Reacts to a message in Gainsight Customer Communities.
Adds a user to a channel in Gainsight Customer Communities.
Freshdesk Explore Freshdesk →
TriggersFires when a new support ticket or chat conversation starts in Freshdesk.
Fires when a ticket's status changes in Freshdesk.
Fires when a ticket in Freshdesk is assigned to an agent.
Fires when a ticket in Freshdesk breaches its response SLA.
Creates a new ticket in Freshdesk.
Updates a ticket's status in Freshdesk.
Assigns a ticket in Freshdesk to an agent.
Posts a reply or internal note on a ticket or conversation in Freshdesk.
More Gainsight Customer Communities + Freshdesk workflows
Turn flagged messages into support tickets
When a message is flagged or reacted to in Gainsight Customer Communities, automatically create a new ticket in Freshdesk with the original message content attached.
See details
Escalate urgent channel mentions into priority tickets
When your team is mentioned in an urgent message in Gainsight Customer Communities, create a high-priority ticket in Freshdesk so nothing slips through chat.
See details
See all Gainsight Customer Communities + Freshdesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Post ticket status updates back to the channel” between Gainsight Customer Communities and Freshdesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Gainsight Customer Communities and Freshdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Messaging + Ticketing automation?
Creating a ticket in Freshdesk from a flagged or reacted-to message in Gainsight Customer Communities, with the original message content carried over automatically.
Can ticket status updates post back into the original channel?
Yes — the Agent can post a status update back into the Gainsight Customer Communities channel or thread when the linked ticket's status changes in Freshdesk.