Gainsight Smartlook

When new alert in Smartlook, sync it to Gainsight.

When a new alert is raised in Smartlook, create a call to action (CTA) in Gainsight for customer success.

Try:

See all Gainsight + Smartlook integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gainsight Explore Gainsight →

Triggers
Checklist completed

Fires when a user completes an onboarding checklist in Gainsight.

Event tracked

Fires when Gainsight tracks a product event for a user.

Feedback received

Fires when a user leaves feedback, a feature request or a survey answer in Gainsight.

Announcement published

Fires when a changelog entry, release note or announcement is published in Gainsight.

Actions
Create or update user

Adds or updates a user and their properties in Gainsight.

Track event

Sends a product event to Gainsight.

Publish a flow

Publishes a checklist, tour or announcement in Gainsight.

Smartlook Explore Smartlook →

Triggers
Report created

Fires when a new report or dashboard is created in Smartlook.

Metric threshold crossed

Fires when a tracked metric in Smartlook crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in Smartlook.

Actions
Refresh dashboard

Creates or refreshes a dashboard in Smartlook.

Export report

Exports a report from Smartlook.

Send alert

Sends an alert when a metric changes in Smartlook.

Create task assignments when key metrics cross critical thresholds When performance metrics drop or spike beyond a threshold in Smartlook, automatically create an urgent task in Gainsight for team investigation. See details
Refresh analytics dashboards when major project milestones complete When a critical task or milestone is marked completed in Gainsight, automatically send a request to refresh reporting dashboards in Smartlook. See details
Post scheduled analytics summaries directly into project task comments When a scheduled report is ready in Smartlook, automatically attach or post a comment with performance notes to ongoing initiative tasks in Gainsight. See details

See all Gainsight + Smartlook integrations →  ·  Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new alert in Smartlook, sync it to Gainsight.” between Gainsight and Smartlook?

Yes — describe it in the box above and Knit's Integrations Agent researches Gainsight and Smartlook's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can an alert from an analytics dashboard automatically create a task for my team?

Yes, when a key business metric crosses a specified threshold in Smartlook, a task is automatically generated in Gainsight for immediate team review.

How do project status updates affect analytics reports?

Task completions or status changes in Gainsight can prompt a dashboard refresh in Smartlook so reporting always reflects real-time operational progress.

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