Hona + Zendesk Integrations
Put Hona + Zendesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Hona and Zendesk
See the kind of workflows teams build with Hona and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
Hona + Zendesk
When a new 2-way message arrives in Hona, create or update a support ticket in Zendesk.
Turn flagged messages into support tickets
When a message is flagged or reacted to in Hona, automatically create a new ticket in Zendesk with the original message content attached.
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Post ticket status updates back to the channel
When a ticket's status changes in Zendesk, send an update to the original channel or thread in Hona so the requester stays in the loop.
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Escalate urgent channel mentions into priority tickets
When your team is mentioned in an urgent message in Hona, create a high-priority ticket in Zendesk so nothing slips through chat.
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Browse the full workflow library →
Looking to achieve something else with Hona and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Hona and Zendesk
Everything Hona and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Hona Explore Hona →
A client communication portal that automates case updates, messaging, and notification workflows for legal and service professionals.
TriggersTriggers when there is a new form submission
Triggers when there is a new message
Create or update a calendar event in Hona
Creates or Updates a Project
Send a Message to Project or Phone Number
Creates or Updates Contact in Hona
Creates or Updates a Team Member on Hona
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Triggers when a new organization is created.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Other Communication apps on Knit
Explore more Communication integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
3veta
3veta is a communication platform designed for consultants and service providers to manage video meetings, scheduling, and payments.
Acquire
A unified customer engagement software that provides live chat, co-browsing, video calls, and messaging tools for support teams.
AnswerFirst
AnswerFirst is a professional answering service and virtual receptionist platform that provides round-the-clock call handling and message dispatch.
B2Chat
B2Chat is a multi-channel messaging platform that consolidates customer conversations from live chat and instant messaging into one platform.
Bundeling
A private communication and networking platform that connects members within communities, sports clubs, and business organizations.
Calldacity
A cloud business phone system that provides automated call routing, virtual phone lines, and voice message management.
Carbon Voice
Carbon Voice is a voice messaging and team communication app designed for sending asynchronous voice notes and text messages.
Chatra
A live chat and messaging software designed for businesses to communicate with website visitors and customers.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Hona + Zendesk
Is there a pre-built Hona + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Hona and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Hona or Zendesk connector?
No. The Agent works whether or not Hona or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Messaging + Ticketing automation?
Creating a ticket in Zendesk from a flagged or reacted-to message in Hona, with the original message content carried over automatically.
Can ticket status updates post back into the original channel?
Yes — the Agent can post a status update back into the Hona channel or thread when the linked ticket's status changes in Zendesk.