When new 2-way message received trigger in Hona, sync it to Zendesk.

When a new 2-way message arrives in Hona, create or update a support ticket in Zendesk.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Hona Explore Hona →

Triggers

New message posted

Fires when a new message is posted to a channel in Hona.

New channel created

Fires when a new channel is created in Hona.

Mentioned in a message

Fires when your team or a keyword is mentioned in Hona.

New file shared

Fires when a new file is shared in Hona.

Actions

Send channel message

Posts a message to a channel in Hona.

Send direct message

Sends a direct message to a specific person in Hona.

Add reaction

Reacts to a message in Hona.

Invite user to channel

Adds a user to a channel in Hona.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Turn flagged messages into support tickets When a message is flagged or reacted to in Hona, automatically create a new ticket in Zendesk with the original message content attached. See details

Post ticket status updates back to the channel When a ticket's status changes in Zendesk, send an update to the original channel or thread in Hona so the requester stays in the loop. See details

Escalate urgent channel mentions into priority tickets When your team is mentioned in an urgent message in Hona, create a high-priority ticket in Zendesk so nothing slips through chat. See details

See all Hona + Zendesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new 2-way message received trigger in Hona, sync it to Zendesk.” between Hona and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Hona and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Messaging + Ticketing automation?

Creating a ticket in Zendesk from a flagged or reacted-to message in Hona, with the original message content carried over automatically.

Can ticket status updates post back into the original channel?

Yes — the Agent can post a status update back into the Hona channel or thread when the linked ticket's status changes in Zendesk.