Pause marketing messages when critical support tickets open

When a new support ticket is created in Pure Chat, automatically apply a temporary hold tag to the contact in Instabot: Chatbot Platform.

Try:

See all Instabot: Chatbot Platform + Pure Chat integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Instabot: Chatbot Platform Explore Instabot: Chatbot Platform →

Triggers

New lead captured

Fires when a new lead or contact is captured in Instabot: Chatbot Platform.

Contact enters a workflow

Fires when a contact enters an automation in Instabot: Chatbot Platform.

Contact updated

Fires when a field on a contact changes in Instabot: Chatbot Platform.

Contact unsubscribed

Fires when a contact unsubscribes in Instabot: Chatbot Platform.

Actions

Create or update a contact

Creates or updates a contact in Instabot: Chatbot Platform.

Add a contact to a campaign

Adds a contact to a workflow or campaign in Instabot: Chatbot Platform.

Send a message

Sends an email or message to a contact via Instabot: Chatbot Platform.

Apply or remove a tag

Changes a contact's tags in Instabot: Chatbot Platform.

Pure Chat Explore Pure Chat →

Triggers

New ticket created

Fires when a new support ticket is created in Pure Chat.

Ticket status changed

Fires when a ticket's status changes in Pure Chat.

Ticket assigned

Fires when a ticket in Pure Chat is assigned to an agent.

SLA breached

Fires when a ticket in Pure Chat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Pure Chat.

Update ticket status

Updates a ticket's status in Pure Chat.

Assign ticket

Assigns a ticket in Pure Chat to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Pure Chat.

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in Instabot: Chatbot Platform, automatically create a ticket in Pure Chat for an account manager to investigate potential churn. See details

Send follow-up communications upon ticket resolution When a support ticket status changes to solved in Pure Chat, update the contact profile in Instabot: Chatbot Platform and add them to a customer satisfaction sequence. See details

See all Instabot: Chatbot Platform + Pure Chat integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Pause marketing messages when critical support tickets open” between Instabot: Chatbot Platform and Pure Chat?

Yes — describe it in the box above and Knit's Integrations Agent researches Instabot: Chatbot Platform and Pure Chat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in Pure Chat, a tag can be applied in Instabot: Chatbot Platform to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in Instabot: Chatbot Platform, a comment can be automatically added to open tickets in Pure Chat to keep support agents informed.