Sync contact records across business communications channels
When a new inbound SMS is received in WhatsApp Business, automatically create or update a contact profile in Intelli Messaging to keep customer address books identical.
See all Intelli Messaging + WhatsApp Business integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Intelli Messaging Explore Intelli Messaging →
TriggersFires when a new text message is received in Intelli Messaging.
Fires when a new call comes in or out through Intelli Messaging.
Fires when a call is missed in Intelli Messaging.
Fires when a call recording finishes processing in Intelli Messaging.
Sends a text message through Intelli Messaging.
Starts an outbound call via Intelli Messaging.
Creates or updates a contact in Intelli Messaging.
Sends a recorded voice message via Intelli Messaging.
WhatsApp Business Explore WhatsApp Business →
TriggersFires when a new text message is received in WhatsApp Business.
Fires when a new call comes in or out through WhatsApp Business.
Fires when a call is missed in WhatsApp Business.
Fires when a call recording finishes processing in WhatsApp Business.
Sends a text message through WhatsApp Business.
Starts an outbound call via WhatsApp Business.
Creates or updates a contact in WhatsApp Business.
Sends a recorded voice message via WhatsApp Business.
More Intelli Messaging + WhatsApp Business workflows
Forward missed call alerts via backup text messages
When a missed call occurs in Intelli Messaging, automatically send an SMS from WhatsApp Business to notify team members or confirm receipt with the caller.
See details
Send secondary voice messages after completed recordings
When a call recording is ready in Intelli Messaging, automatically send a voice message in WhatsApp Business to follow up on secondary service lines.
See details
See all Intelli Messaging + WhatsApp Business integrations → · Browse the full workflow library →
Common questions
Can Knit build “Sync contact records across business communications channels” between Intelli Messaging and WhatsApp Business?
Yes — describe it in the box above and Knit's Integrations Agent researches Intelli Messaging and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect two different phone and SMS platforms?
Linking Intelli Messaging with WhatsApp Business lets teams bridge separate communication systems, cross-notify staff about missed calls, and keep contact records consistent across carriers.
Can I automatically send texts from one platform when calls are missed on another?
Yes, a missed call detected in Intelli Messaging can immediately instruct WhatsApp Business to dispatch an automated text reply.