Intercom + Jira Software Server Integrations
Put Intercom + Jira Software Server to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Intercom and Jira Software Server
See the kind of workflows teams build with Intercom and Jira Software Server below — describe the exact one you want above and the Agent builds it on demand.
Intercom + Jira Software Server
Track priority changes on issues in Jira Software Server. Sync updated priority levels directly to conversation records in Intercom.
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Intercom, create a matching task in Jira Software Server for product engineers to investigate.
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Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Jira Software Server, update the status of the related support ticket in Intercom so support can notify the customer.
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Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Intercom, post an urgent warning comment directly on the related task in Jira Software Server.
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Browse the full workflow library →
Looking to achieve something else with Intercom and Jira Software Server?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Intercom and Jira Software Server
Everything Intercom and Jira Software Server can do inside a workflow — the triggers that start one and the actions that run when it fires.
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
Jira Software Server Explore Jira Software Server →
Jira Software Server is an issue tracking and project management tool designed for software development teams.
TriggersTriggers when you add an issue to a project of your selection.
Triggers when a new issue is added that matches some JQL.
Triggers when you add a new issue type.
Triggers when you add a new priority.
Triggers when a project is added.
Triggers when an issue is updated.
Adds a new comment to an issue.
Creates a link, such as "is blocked by", between two issues.
Adds a user to the issue's watcher list.
Attaches a file to an existing (or newly created) Jira issue.
Create a new issue, select your own project and issue type.
Updates an existing issue.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Project Management apps on Knit
Explore more Project Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
10,000ft
A high-level resource management and project planning software designed to help businesses manage team capacity and project forecasts.
ActiveCollab
A project management and collaboration software that helps teams organize work tasks, track time, and invoice client work.
Acute
Acute is a product feedback management software that allows SaaS teams to collect feature requests, prioritize roadmaps, and engage users.
adam.ai
A meeting intelligence platform that helps teams organize meeting agendas, record key decisions, and manage actionable project tasks.
Agiled
An all-in-one business management platform offering project planning, client management, invoicing, time tracking, and HR management.
Aha!
A product roadmap and strategic planning software that helps product teams outline strategy, capture ideas, and manage feature releases.
airfocus
airfocus is product strategy and project management software that helps teams prioritize tasks and build visual product roadmaps.
Aisle Planner
Aisle Planner is an event management and design suite built specifically for wedding coordinators and event planning professionals.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Intercom + Jira Software Server
Is there a pre-built Intercom + Jira Software Server automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Intercom and Jira Software Server's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Intercom or Jira Software Server connector?
No. The Agent works whether or not Intercom or Jira Software Server already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Jira Software Server whenever a ticket in Intercom is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Intercom.
Can status updates flow back to the original ticket?
Yes — when the linked task in Jira Software Server changes status, the Agent can post that update back onto the original ticket in Intercom automatically.