Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Jira Software Server, update the status of the related support ticket in Intercom so support can notify the customer.
See all Intercom + Jira Software Server integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Intercom Explore Intercom →
TriggersFires when a new support ticket is created in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts an internal or public comment on a ticket in Intercom.
Jira Software Server Explore Jira Software Server →
TriggersFires when a new task or card is created in Jira Software Server.
Fires when a task in Jira Software Server is marked complete.
Fires when a task's due date in Jira Software Server is coming up.
Fires when a comment is added to a task in Jira Software Server.
Creates a new task in Jira Software Server.
Updates a task's status or assignee in Jira Software Server.
Posts a comment on a task in Jira Software Server.
Moves a task in Jira Software Server to a different board or list.
More Intercom + Jira Software Server workflows
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Intercom, create a matching task in Jira Software Server for product engineers to investigate.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Intercom, post an urgent warning comment directly on the related task in Jira Software Server.
See details
See all Intercom + Jira Software Server integrations → · Browse the full workflow library →
Common questions
Can Knit build “Resolve customer tickets automatically when tasks complete” between Intercom and Jira Software Server?
Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and Jira Software Server's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Jira Software Server whenever a ticket in Intercom is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Intercom.
Can status updates flow back to the original ticket?
Yes — when the linked task in Jira Software Server changes status, the Agent can post that update back onto the original ticket in Intercom automatically.