Sync support ticket progress to internal task boards

When a ticket status changes in Intercom, automatically update the corresponding task in Linear so engineering and product teams stay informed.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Intercom Explore Intercom →

Triggers

New ticket created

Fires when a new support ticket is created in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Intercom.

Linear Explore Linear →

Triggers

New post or update shared

Fires when a new post or update is shared in Linear.

New comment or review

Fires when someone comments on or reviews an item in Linear.

Task assigned

Fires when a task is assigned to someone in Linear.

Actions

Create a post or update

Posts an update or announcement in Linear.

Create a task

Creates a new task in Linear.

Create a project or space

Creates a new project or workspace in Linear.

Share a file or folder

Shares a file or folder in Linear.

Broadcast SLA breaches to team collaboration channels When an SLA is breached in Intercom, automatically share an urgent update in Linear so team leaders can intervene. See details

Create support tickets from team updates When a new update requiring support is posted in Linear, automatically create a ticket in Intercom to ensure proper tracking. See details

See all Intercom + Linear integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Sync support ticket progress to internal task boards” between Intercom and Linear?

Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and Linear's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why should we connect our team collaboration tool with our ticketing system?

Connecting Linear and Intercom keeps cross-functional teams aligned on customer issues without forcing everyone to log into separate platforms.

Can critical support ticket updates automatically post to internal team spaces?

Yes, key events like ticket status updates or SLA breaches in Intercom can automatically post announcements directly into Linear.