Register customers for onboarding webinars upon ticket resolution
When an onboarding ticket status changes to resolved in Intercom, automatically register the customer for an upcoming live product webinar in ON24.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Intercom Explore Intercom →
TriggersFires when a new support ticket is created in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts an internal or public comment on a ticket in Intercom.
ON24 Explore ON24 →
TriggersFires when someone registers for a webinar in ON24.
Fires when a registrant joins a live webinar in ON24.
Fires when a registrant does not attend a webinar in ON24.
Registers someone for a webinar in ON24.
Creates or updates a webinar session in ON24.
Tags a registrant's record in ON24.
More Intercom + ON24 workflows
Open support tickets for attendees who missed a live session
When a registered customer misses a mandatory webinar in ON24, automatically create a ticket in Intercom so a representative can send a recording or reschedule.
See details
Log webinar attendance as a note on open support tickets
When a customer joins a live event in ON24, automatically add a comment to their existing ticket in Intercom.
See details
See all Intercom + ON24 integrations → · Browse the full workflow library →
Common questions
Can Knit build “Register customers for onboarding webinars upon ticket resolution” between Intercom and ON24?
Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and ON24's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What are the benefits of linking Intercom with ON24?
Connecting Intercom and ON24 aligns webinar participation with customer support, allowing teams to register users for sessions and follow up on missed events effortlessly.
Can missed webinar attendances open automated support tickets?
Yes, if a registrant misses a session in ON24, a support ticket can automatically be created in Intercom for follow-up outreach.