Notify team members when a ticket is assigned

When a ticket is assigned to an agent in Intercom, send an instant push notification through OneSignal to alert the team member immediately.

Try:

See all Intercom + OneSignal integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Intercom Explore Intercom →

Triggers

New ticket created

Fires when a new support ticket is created in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Intercom.

OneSignal Explore OneSignal →

Triggers

New notification received

Fires when a new alert or notification is created in OneSignal.

Notification acknowledged

Fires when someone acknowledges an alert in OneSignal.

Actions

Send a push notification

Sends a push notification through OneSignal.

Send an SMS or voice alert

Sends an SMS or voice notification via OneSignal.

Schedule a reminder

Schedules a reminder notification in OneSignal.

Send an SMS alert when an SLA is breached When a ticket breaches its resolution SLA in Intercom, automatically send an urgent SMS or voice alert via OneSignal to notify the on-call lead. See details

Automatically convert system notifications into support tickets When a new alert is received in OneSignal, automatically open a new issue ticket in Intercom so the support team can track and resolve it. See details

See all Intercom + OneSignal integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify team members when a ticket is assigned” between Intercom and OneSignal?

Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and OneSignal's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting OneSignal and Intercom improve incident response times?

By turning critical system notifications directly into support tickets and broadcasting immediate SMS or push alerts when SLAs are breached, teams can resolve urgent issues faster.

Can ticket updates in Intercom alert technicians on their mobile devices?

Yes, whenever a high-priority ticket is created or assigned, OneSignal can instantly send a push notification or voice call to the on-call team member.