Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Serviceaide, create a matching task in ISO Manager for product engineers to investigate.

Try:

See all ISO Manager + Serviceaide integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ISO Manager Explore ISO Manager →

Triggers

Audit completed

Fires when an audit, inspection or risk assessment is completed in ISO Manager.

New attendance

Fires when a worker signs in or out of a site in ISO Manager.

New record

Fires when a safety record or event is logged in ISO Manager.

Actions

Add record

Logs a safety record, check or event in ISO Manager.

Add request

Creates a request or action item in ISO Manager.

Serviceaide Explore Serviceaide →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Serviceaide.

Ticket status changed

Fires when a ticket's status changes in Serviceaide.

Ticket assigned

Fires when a ticket in Serviceaide is assigned to an agent.

SLA breached

Fires when a ticket in Serviceaide breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Serviceaide.

Update ticket status

Updates a ticket's status in Serviceaide.

Assign ticket

Assigns a ticket in Serviceaide to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Serviceaide.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in ISO Manager, update the status of the related support ticket in Serviceaide so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Serviceaide, post an urgent warning comment directly on the related task in ISO Manager. See details

See all ISO Manager + Serviceaide integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between ISO Manager and Serviceaide?

Yes — describe it in the box above and Knit's Integrations Agent researches ISO Manager and Serviceaide's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in ISO Manager whenever a ticket in Serviceaide is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Serviceaide.

Can status updates flow back to the original ticket?

Yes — when the linked task in ISO Manager changes status, the Agent can post that update back onto the original ticket in Serviceaide automatically.