Flag SLA breaches on project management task boards

If a critical ticket breaches its resolution SLA in Serviceaide, post an urgent warning comment directly on the related task in ISO Manager.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ISO Manager Explore ISO Manager →

Triggers

Audit completed

Fires when an audit, inspection or risk assessment is completed in ISO Manager.

New attendance

Fires when a worker signs in or out of a site in ISO Manager.

New record

Fires when a safety record or event is logged in ISO Manager.

Actions

Add record

Logs a safety record, check or event in ISO Manager.

Add request

Creates a request or action item in ISO Manager.

Serviceaide Explore Serviceaide →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Serviceaide.

Ticket status changed

Fires when a ticket's status changes in Serviceaide.

Ticket assigned

Fires when a ticket in Serviceaide is assigned to an agent.

SLA breached

Fires when a ticket in Serviceaide breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Serviceaide.

Update ticket status

Updates a ticket's status in Serviceaide.

Assign ticket

Assigns a ticket in Serviceaide to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Serviceaide.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in Serviceaide, create a matching task in ISO Manager for product engineers to investigate. See details

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in ISO Manager, update the status of the related support ticket in Serviceaide so support can notify the customer. See details

See all ISO Manager + Serviceaide integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Flag SLA breaches on project management task boards” between ISO Manager and Serviceaide?

Yes — describe it in the box above and Knit's Integrations Agent researches ISO Manager and Serviceaide's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in ISO Manager whenever a ticket in Serviceaide is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Serviceaide.

Can status updates flow back to the original ticket?

Yes — when the linked task in ISO Manager changes status, the Agent can post that update back onto the original ticket in Serviceaide automatically.