Add ticket comments when new time entries are logged
Whenever a new time entry is logged in Jibble, automatically post a detailed ticket comment in Zendesk summarizing work completed.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Jibble Explore Jibble →
TriggersFires when a new client is added in Jibble.
Fires when a new project is created in Jibble.
Fires when a new time entry is logged in Jibble.
Fires when a timer is started in Jibble.
Creates a new client in Jibble.
Creates a new project in Jibble.
Logs a new time entry in Jibble.
Starts a timer in Jibble.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket or chat conversation starts in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts a reply or internal note on a ticket or conversation in Zendesk.
More Jibble + Zendesk workflows
Start timers when support tickets are assigned
When a support ticket is assigned in Zendesk, automatically start a timer in Jibble so agents accurately track live resolution time.
See details
Create new projects when SLA breaches occur
When a ticket SLA is breached in Zendesk, automatically create a dedicated recovery project in Jibble to track escalation hours.
See details
See all Jibble + Zendesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Add ticket comments when new time entries are logged” between Jibble and Zendesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Jibble and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Jibble with Zendesk help customer support teams?
It allows agents to automatically create time logs in Jibble based on support ticket updates in Zendesk, ensuring accurate billing for technical assistance.
Can starting a timer in Jibble update ticket progress in Zendesk?
Yes, starting work in Jibble can automatically add internal ticket comments or adjust status values in Zendesk to keep clients informed.