Notify assigned agents on direct messages when tickets update
When a ticket status changes in Jira Service Management, send a direct message in Pumble to notify the assigned team member without cluttering email inboxes.
See all Jira Service Management + Pumble integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Jira Service Management Explore Jira Service Management →
TriggersFires when a new support ticket is created in Jira Service Management.
Fires when a ticket's status changes in Jira Service Management.
Fires when a ticket in Jira Service Management is assigned to an agent.
Fires when a ticket in Jira Service Management breaches its response SLA.
Creates a new ticket in Jira Service Management.
Updates a ticket's status in Jira Service Management.
Assigns a ticket in Jira Service Management to an agent.
Posts an internal or public comment on a ticket in Jira Service Management.
Pumble Explore Pumble →
TriggersFires when a new message is posted to a channel in Pumble.
Fires when your team or a keyword is mentioned in Pumble.
Fires when a new channel is created in Pumble.
Fires when a new file is shared in Pumble.
Posts a message to a channel in Pumble.
Sends a direct message to a person in Pumble.
Creates a new channel in Pumble.
Adds a user to a channel in Pumble.
More Jira Service Management + Pumble workflows
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in Jira Service Management, automatically post an urgent notification in Pumble so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Pumble, create a detailed support ticket in Jira Service Management to keep accountability clear.
See details
See all Jira Service Management + Pumble integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify assigned agents on direct messages when tickets update” between Jira Service Management and Pumble?
Yes — describe it in the box above and Knit's Integrations Agent researches Jira Service Management and Pumble's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Pumble can automatically create a ticket in Jira Service Management to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in Jira Service Management, an urgent message is posted into a channel in Pumble to alert engineers or managers immediately.